Order Process and FAQS

Its easy and we are fully integrated with Paypal (you don’t need to have a Paypal account to order form us).

  • Place your order on the website
  • You will receive an order reference, access to the ‘my account‘ page and an email order confirmation
  • Your initial gin box will be sent to you immediately, this will be our ‘gin of the month’
  • We use Royal Mail 2nd Class tracked. You tracking reference will be supplied via email and visible on ‘my account’

If you have requested a monthly, bi-monthly, quarterly or 6 monthly membership:

  • Payment is taken on the 1st of the month
  • Our gin is then commissioned with our monthly small batch distiller
  • Approximately within 10 days (usually less) your box will be sent via Royal Mail tracked
  • Each recurring payment will be notified and tracking references included

Cancellation or Change

  • You can cancel at any time on our website ‘my account’ Or in your Paypal members area
  • Once payments have been taken for the month a refund is not usually possible, this is because each gin is commissioned in a batch. However if you contact us within 24hrs we will endeavor to issue a refund.
  • If you wish to change your membership frequency please call or email us

Breakages

  • If you receive broken or damaged contents, please contact us with your order reference. Do not throw anything away.
  • You must take a photograph of all the damaged contents. If you do not provide evidence of the damage we cannot issue any refunds or new boxes.