Its easy and we are fully integrated with Paypal (you don’t need to have a Paypal account to order form us).
- Place your order on the website
- You will receive an order reference, access to the ‘my account‘ page and an email order confirmation
- Your initial gin box will be sent to you immediately, this will be our ‘gin of the month’
- We use Royal Mail 2nd Class tracked. You tracking reference will be supplied via email and visible on ‘my account’
If you have requested a monthly, bi-monthly, quarterly or 6 monthly membership:
- Payment is taken on the 1st of the month
- Our gin is then commissioned with our monthly small batch distiller
- Approximately within 10 days (usually less) your box will be sent via Royal Mail tracked
- Each recurring payment will be notified and tracking references included
Cancellation or Change
- You can cancel at any time on our website ‘my account’ Or in your Paypal members area
- Once payments have been taken for the month a refund is not usually possible, this is because each gin is commissioned in a batch. However if you contact us within 24hrs we will endeavor to issue a refund.
- If you wish to change your membership frequency please call or email us
- If you receive broken or damaged contents, please contact us with your order reference. Do not throw anything away.
- You must take a photograph of all the damaged contents. If you do not provide evidence of the damage we cannot issue any refunds or new boxes.